1. Choose the correct spelling of the word from the options below. Answers: • Pronounciation • Pronuciation • Pronuncitation • Pronunciation 2. A solid cube is painted green on two adjacent sides and black on the sides opposite to the green sides and yellow on the remaining sides. The cube is then cut into 64 small cubes of equal size. How many cubes have three sides painted? Answers: • 2 • 4 • 6 • 8 3. Jack and Harry share 102 marbles so that Harry has 5 times more marbles than Jack has. How many marbles does Harry have? Answers: • 75 marbles • 80 marbles • 67 marbles • 90 marbles • 85 marbles 4. What does the 'drop rate' on calls refer to? Answers: • The number of calls that falls below a certain level over a given period of time. • The number of calls to the helpdesk that are wrong numbers. • The number of calls made rather than received by the helpdesk. • The number of calls cut off between the ca...