1. Which of the following is the best technique for sending a large e-mail attachment? Answers: • Just attach it and send it. • Email the other party directly first and make sure their connection can handle a large download. • Try and break it up into several smaller downloads, or ‘zip’ the file if possible. • Send part of it, and wait to see if they request the remaining part. • b and c 2. When sending an e-mail, why is it a good idea to try and use the cc: field sparingly? Answers: • The cc: can be confusing since the recipients might not know who is supposed to act on the message. • Unless the recipient in the cc: field knows why they are receiving a copy of the message, he or she may not act on the message, but assume it is really only for the main recipient. • It can sometimes devalue the main message depending on the context, as it could be seen to depersonalize the main message. 3. Which of the following is the best description of an ‘internet troll’? Answ...