1. A sales presentation should have _______ to be effective and successful. Answers: • a good tone • a crisp pace • Interactivity • Smooth transitions 2. While making an outbound call, if you, as a telemarketing executive(TME), are not able to get the target customer and the call is answered by a member of his/her family, what will be your next step? Answers: • To force the listener to listen to you • To Try and know more about the financial background of the target customer • To inquire politely about the best time when the target customer would be available • Simply to bang the phone 3. Who is the decision maker in an outbound sales process? Answers: • The person who makes the final purchasing decision • The person who makes all the decisions about the products to be sold • The person whose daily work is affected by the seller's products and services • All of the above 4. You are a telecalling executive. When you ask f...