Upwork Test Answers 2019

1. Which of the following is important when handling a business client with whom you might have a long-term relationship? Answers: •  Make sure all the clients needs are satisfied, i.e. ensuring that you follow up on their concerns and actually getting back to them. • Seeing that their first concern is met, and then letting the call end. • Asking if you can call them back if you are busy, albeit with lunch. • Complimenting them for their choice of business partner, rather than dealing with their concerns. 2. Which of the following are considered skillful techniques for someone learning how to use a complicated telephone system? Answers: • Learning all the numbers from 0-9, and various combinations for their use when dialing. • Knowing when to cut someone off, transfer them, drop the call, or otherwise pretend there is interference on the line. • Using a switchboard, keeping people on hold, transferring calls, recording calls, and generally dealing with multiple callers. •...

1. Choose the correct spelling of the word from the options below. Answers:   • Pronounciation • Pronuciation • Pronuncitation • Pronunciation 2. A solid cube is painted green on two adjacent sides and black on the sides opposite to the green sides and yellow on the remaining sides. The cube is then cut into 64 small cubes of equal size. How many cubes have three sides painted? Answers:   • 2 • 4 • 6 • 8 3. Jack and Harry share 102 marbles so that Harry has 5 times more marbles than Jack has. How many marbles does Harry have? Answers:   • 75 marbles • 80 marbles • 67 marbles • 90 marbles • 85 marbles 4. What does the 'drop rate' on calls refer to? Answers:   • The number of calls that falls below a certain level over a given period of time. • The number of calls to the helpdesk that are wrong numbers. • The number of calls made rather than received by the helpdesk. • The number of calls cut off between the ca...